Return & Refund Policy

At MDshoppie, we want you to be happy with your purchase. If you have a problem with your order, need to return an item, or have a question about a refund, please contact us at hello@mdshoppie.com before sending anything back.

Physical Products

Returns & Cancellations

For eligible physical products purchased online, you generally have the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Returned items should be in their original condition, with their original packaging, accessories and tags where applicable.

Please contact MDshoppie before returning any product.

Because MDshoppie uses third-party suppliers and fulfilment partners for some products, we will provide the appropriate return instructions and return address for your particular order.

Please do not send products directly to a supplier or any return address unless MDshoppie has provided those instructions.

Faulty, Damaged or Incorrect Items

If your physical product arrives faulty, damaged, defective, or different from what you ordered, please contact us at hello@mdshoppie.com as soon as possible.

Please provide your order number and, where appropriate, clear photographs or other information showing the problem.

We will assess the issue and provide an appropriate solution in accordance with your legal consumer rights. Depending on the circumstances, this may include a repair, replacement, refund or another appropriate remedy.

Refunds

Once an eligible return has been received and the applicable return conditions have been met, we will process your refund.

Where a statutory cancellation right applies, refunds will generally be made within 14 days in accordance with applicable UK consumer law.

Refunds will normally be made using the original payment method.

Where a statutory cancellation right applies, the cost of standard delivery is generally refundable. Additional costs paid for a more expensive delivery option may not be refundable.

Return Shipping Costs

For a change-of-mind return, the customer may generally be responsible for the direct cost of returning the item where permitted by law.

If an item is faulty, damaged, incorrect, or otherwise requires MDshoppie to cover the return cost under applicable law, we will provide the appropriate return instructions.

Digital Products

MDshoppie may also offer digital products such as downloadable files, guides, templates, and other digital content.

Instant Digital Downloads

Due to the nature of instant digital downloads, digital products are generally non-refundable once delivery or downloading has begun, where you have expressly agreed to immediate delivery and acknowledged that you will lose your statutory cancellation right.

This does not affect your legal rights if a digital product is faulty, corrupted, not as described, or otherwise does not meet applicable consumer rights.

Problems With Digital Products

If you experience a problem accessing, downloading, or using a digital product, please contact us at:

hello@mdshoppie.com

Please include your order number and a description of the problem.

Where appropriate, we may provide a replacement file, corrected version, or another suitable remedy.

Digital Product Refund Requests

Because digital products may be delivered instantly, we generally cannot accept change-of-mind refund requests once the digital product has been supplied or downloaded, where the customer has provided the required consent and acknowledgement for immediate delivery.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Third-Party Fulfilment

Some physical products sold through MDshoppie may be fulfilled and shipped by third-party suppliers.

This does not affect your statutory consumer rights.

If you need to return an item, please contact MDshoppie first. We will provide the appropriate return instructions for your specific order.

Please do not return an item to a supplier or other address without receiving return instructions from MDshoppie.

Items That May Not Be Eligible for Cancellation

Certain products may be excluded from cancellation or return rights where permitted by law.

These may include personalised or customised products, certain perishable goods, and certain sealed products that cannot be returned for health or hygiene reasons once opened.

If a particular product has a specific cancellation or return restriction, the relevant information will be provided before purchase.